Refund Policy

Effective date: October 21, 2026

SPEAKORI LLC, DBA HeartStack ("HeartStack," "we," "us," or "our") charges Matchmaker Pro as a recurring subscription processed by Stripe.

Subscription fees

Unless checkout states otherwise or applicable law requires otherwise, fees for a billing period that has already begun are not refundable, and we do not provide prorated refunds for unused time after cancellation mid-period.

When refunds may apply

This policy does not limit:

• Statutory cooling-off or dating-service cancellation rights that apply to you
• Remedies for unauthorized charges
• Refunds we expressly promise at checkout
• Other nonwaivable consumer rights

If we permanently terminate a paid account for our convenience or discontinue Matchmaker Pro, we will stop future renewals and provide any refund required by law or promised at purchase.

How to request a refund or fix a billing error

Email support@heartstack.app with your account email and a short description of the charge. We will review good-faith billing complaints without treating them as safety violations.

Cancellation

Cancel online at Matchmaker Settings → Billing (Stripe Customer Portal), or email support@heartstack.app. Cancel before the next renewal to stop that renewal charge. Cancellation takes effect at the end of the current paid period unless law or checkout says otherwise.

SPEAKORI LLC, DBA HeartStack 1106 South Fairfax Avenue Apt 4, Los Angeles, CA 90019, US support@heartstack.app